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Exprtof US
Mar 31, 202412:00 am EDT
Mixed Experience with Hobby Lobby
As someone who loves crafting and DIY projects, my recent experiences with Hobby Lobby have been quite mixed. While I appreciate the wide selection of products they offer, I have encountered some issues with their customer service and pricing. On one hand, I found everything I needed for my projects and was inspired by their decor items. However, on another visit, I faced discrepancies at the checkout where items were not on sale as marked. This left me feeling disappointed and hesitant to return. Despite these challenges, I must acknowledge the helpful staff like Jackie, who went above and beyond to assist me. It's clear that Hobby Lobby has its strengths and weaknesses, making it a store worth exploring cautiously for your crafting needs.
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R. Freese
Mar 29, 202412:41 am EDT
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Ribbon
Love Hobby Lobby but was told today they no longer carry Jesus Loves Me Ribbon but they had plenty of Rainbow Ribbon. Very disappointed. Amazon carries it, so I will just shop there for all my needs.
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GigglyZest
Mar 26, 202411:24 pm EDT
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Customer service
Michelle from the Sioux falls, SD store went over and above to assist in getting a canvas print. She tracked the shipment and notified me upon its status per store arrival of order. She went over and above in her communications!
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Pros
- Diverse craft selection
- Frequent discount offers
- Custom framing services
- Seasonal decor variety
- DIY project resources
Cons
- Limited International Presence
- Controversial Religious Stance
- Non-Unionized Workforce Concerns
- Closed on Sundays Limits Access
R
R. Monte
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Love Hobby Lobby - great for all the begiining materials not so great for advanced
Love the store Hobby Lobby. I'll take it over JoAnn's any day. Customer service is hit or miss. When diving heavily into a craft I noticed they do not have more than the basics for the project you are working on. If you want to dive into it seriously then you need to find stores or websites that go a little more in depth. The 40% off coupon is wonderful but they do so many sales it's occasionally difficult to use. I wish they would open a few more stores in WA state. After several years I'm excited that they finally came to the east side. I can visit them monthly now instead of twice a year with an couple hour drive.
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Hobby Lobby Stores complaints268
Resolved“covert racial profiling/covert consumer racism”Resolved“injury in store”Resolved“customer service/attitude!”Resolved“rude employee”Resolved“rude assistant manager and clerk”Resolved“roswell, ga - debra pearlman”Resolved“employment”Resolved“rude manager”Resolved“unprofessional management/discount not given”Resolved“ignorance”
How responsive is Hobby Lobby Stores's customer service?
20 Resolved
248 Unresolved
Total complaints: 268
Resolved complaints: 20 (7%)
Unresolved complaints: 248 (93%)
Very poor 🤒
We don't know much about how Hobby Lobby Stores handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Hobby Lobby Stores and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
G
Gamerle
Mar 29, 202412:22 am EDT
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Bait and Swicth! BEWARE!
Building a Dollhouse Miniature for wife. Need to start the wiring for the house. Reseached wire kits on-line and Hobby Lobby pops up with a kit. Their website show it for $49.99 for a Cir-Kit Concepts kit (SKU: 396549) for $49.99. Directly above the kit picture and SKU is a coupon link, which shows the 40% off coupon. Great!
The store is only a few miles away, so we go. One kit left, same kit, same packaging, same SKU, but the price on the white label is $69.99. Go to the register and ask the cashier about the price difference, cashier calls over someone for approval. They said they would honor the $49.99 on-line, but I can't use the coupon. I show her the coupon link on their website for the item. Can't do it.
We ask for a manager, so Steve, Asst Manager (name tag) shows up. We have the same discussion again with him. Tell him I'm gong to contact their corporate office and I ask for his name, says he can't give out his last name. Now he says this kit is a "YOUR PRICE" and I can't use the 40% off coupon. Their is no "YOUR PRICE" sticker on the package. He says that it's the stores fault but I can have it at the YOUR PRICE of $49.99 (off the website) which means I can't use the coupon, even the website shows the coupon link, and even though it's not labeled an YOUR PRICE, or, I can have it at the $69.99 price and get the 40% OFF.
Now there is a line of 10-12 people behind us and one register open (like normal).
Now the cashier starts to get in on the conversation, being combative and rude to both us. When asked, he says his name "Samon", but he has no name tag so so don't know if he was lying to me or not. Asst Manager said nothing.
I told him he should not be arguing with customers.
By the way, our receipt shows cashier says "S-541 R-1 T-9252 ANTHONY M SALE"
Again, Steve says nothing to the kid after 3-4 combative statements for "SAMON". So Steve admits he, the manager messed up with the pricing labels, and his employees can argue with customers and he doesn't have the skill set to control his employees in front of 15-20 customers. Nice!
I needed the kit, so I bought it at $69.99 and got the 40% off.
They need to go to church more and practice what they preach.
NOTE: copy of this review will be posted on other reviews.
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Q. Gish
Mar 27, 202412:13 am EDT
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I thought Hobby Lobby would have a better management staff
Let me preface this whole email by saying that my wife and I LOVE hobby lobby. We walk into a store at least once a week, even if it's just to look.
Today, actually 20 minutes ago, my wife went to purchase a fall decoration. We went specifically for a certain type of decoration and the one she found was the closest that came to what she wanted. While contemplating purchasing this item my wife notice the not so perfect craftsmanship on it. Glue was hanging off of it and smeared across some of the decoration. As well as the top of a pumpkin was coming loose. Even still my wife still wanted it. When we came to the cashier, Dillon, who could have cared less if he helped us or not, very inattentive and careless, my wife asked if there was anything that could be done about the less than satisfactory craftsmanship. Dillon waved down Trish, a manager, to which Trish said there was nothing she could do and that we "can take it home and just snip it off." I was taken aback by this comment. I shouldn't have to take "art" home and have to fix it. So after telling us she couldn't do anything for us, without saying sorry about the terrible work or any kind of sympathy for the situation, my wife still purchased this piece of work. On the drive back home my wife noticed more small details that made this piece not worth the money we paid. So we headed back to Hobby Lobby to return it. Personally I have a small temper but I held myself together and I wasn't going to say a word because it wasn't worth it to the cashier who knew nothing of the situation. THEN. Trish was called over to complete the refund. After she inputs her numbers or whatever she picks up the piece and proceeds to tell the cashier "the lady that bought this was complaining about the glue", saying it very patronizing and with an attitude. I opened my mouth and showed her about 4 other things wrong with it, to which Trish responded with silence. No sorry, no empathy for it being a bad piece of work, NOTHING. I told her "thanks for being empathetic to the situation, I really appreciate it". Simultaneously the cashier is handing me the refund money and I start to head out the door and Trish makes it a point to say with an attitude and rudeness in her voice telling me to "have a nice day". I work in a profession where customer service is vital to my operations. And how she spoke to myself, and how she handled the situation was absolutely atrocious. Not sure how exactly she became a manger but something needs to be looked into at the Hobby Lobby on Old St. Augustine Rd in Jacksonville Florida. Never going to that location again and it will be a while before I go back to any Hobby Lobby. Terrible experience, and at the hands of a "manager" none the less. Being in customer service I know that it's almost a 100% guarantee that nothing will come of this review and life will go on as normal. I just hope Hobby Lobby steps their standards up as far as management goes.
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Not to pleased customer!of Laveen, US
Mar 06, 20244:56 pm EST
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Wood letters and employee
Went to the cashier. She must have been in training. She had another associate there, this is not the first encounter I had the the RUDE EMPLOYEE NAME TAMMIE. This store is located in Phoenix, AZ (Ray Road). I tried to ask a question and before I can even finish she bouts out (That’s all we have, nothing in the back). The wood letters were damaged and...
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Is Hobby Lobby Stores legit?
Our conclusion: After a detailed review, ComplaintsBoard finds Hobby Lobby Stores to be a trustworthy company. Although there's a 7% resolution rate for customer complaints, which deserves attention, Hobby Lobby Stores is known for their high standards and safety. If you're thinking about dealing with Hobby Lobby Stores, it's wise to check how they handle complaints.
Hobby Lobby Stores earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Hobby Lobby Stores. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Hobby Lobby Stores has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for hobbylobby.com can be seen as a positive aspect for Hobby Lobby Stores as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Hobby Lobby Stores's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Hobbylobby.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Hobby Lobby Stores and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Hobby Lobby Stores has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 268 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- There was some difficulty in evaluating or examining the information or data present on the hobbylobby.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Hobby Lobby Stores. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
W
Where's the integrityof St. Paul, US
Jan 24, 20244:28 pm EST
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Store management be held accountable for their actions
I wanted to write this in November however I was so irate that I decided not to. I am a school teacher and I have been a Hobby Lobby customer for quite some time however I will no longer shop there as a parent grandmother school teacher my school that I work for and my colleagues all agreed we will never step foot in that store again. I am baffled that thi...
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Christmascookies of US
Dec 18, 20237:13 pm EST
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Racist and entitled managers
I worked here for only a short time but it was extremely obvious that multiple managers are openly racist and prejudiced towards customers. If a black person walked into the store a security check would be called almost immediately. Same for anyone who looked slightly poor or homeless. This was not after suspicious behavior, it was based solely on...
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Jalyn_Bof Muncie, US
Nov 18, 20236:48 pm EST
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Cashier
Hugo the cashier was extremely rude while checking me and my relatives out at the front of the store. We were adding a couple of items to our haul at the last minute, and he rolled his eyes and constantly checked his watch in an attempt to rush our decisions. To be completely honest, it made us feel extremely unwelcome in the store. I hope his behavior can...
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Sal Gutierrezof Bakersfield, US
Nov 04, 20236:58 pm EDT
A cashier
We understand it was busy we waited in like over 30 minutes and it’s fine but once we got to the cashier and had a question she was very rude we asked how long the sales where going for and she said idk when ever we run out. I asked if the discount comes out automatically she didn’t even want to give me the time of day. It was just rude rude will not be visiting this store ever again. The cashiers name is Kimberly C
Desired outcome: Talk to the cashier let thm know this behavior is unacceptable.
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Zwandiof Bremerton, US
Sep 27, 20231:20 am EDT
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Racial harassment
I was browsing the store with a friend trying to decide what we were going to do for arts and crafts that evening when I noticed that I was being followed throughout the entire store. I wasn’t worried about being followed because I was not doing anything wrong. I had picked up several different projects and ended up placing them back on the shelves at...
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Hannahbannaof California, US
Sep 25, 20234:49 pm EDT
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Rude employee
I was checking out when I heard a rude CSM correct a cashier in a rude way. I under if the cashier made a mistake but she didn’t have to be rude and condescending. Another incident happened with the same employee do the same thing to the same employee. The employee was helping me out for awhile because I needed several things. After the kind girl helped me...
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Corinna16!of Abingdon, US
Sep 11, 20232:45 pm EDT
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Rude cashier and manager
I had the worst experience at the Burlington Iowa Hobby Lobby on 9/11/23. I had a cart full of fall and Christmas decor. I had 2 balsa wooden airplanes in my cart. Unfortunately 1 was marked $3.99 but the other one did not have a sticker on it. The cashier asked a man (whom I assume was a manger) what the price was, then said $3.99? He said yes, $3.99. Near...
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Kastillo222of Villa Park, US
Sep 01, 20237:35 pm EDT
Rude and prejudice employee
I came to store to return some damaged items unfortunately I lost my receipt and the lady immediately mentioned they had cameras. I didn't appreciate the way she addressed the issue. She also did not listen to what I was trying to do which was return items and get something else. When I went to pay for my new items she made a big fuss about me paying with a large bill.
Employee name was donalyn
Desired outcome: Reprimand. Someone treating customers like that should not be in customer service
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Dissatisfied Hobby Lobby Customerof Nipomo, US
Aug 18, 20238:29 pm EDT
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Rude employee
Yesterday at 5:45 I attempted a return at the Santa Maria CA Hobby Lobby. I wanted to return three "Home Decor" (per my receipt) platters costing $1.99 each. I had purchased four on 7/14/23 and intended to serve snacks on them at my daughter's baby shower. Upon removing the sticker from one, I saw the notice "Not intended for food use." I planned to return...
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MBollingerof Moline, US
Aug 15, 20235:36 pm EDT
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Management
My husband his grandmother and I went to Hobby Lobby in Moline, Illinois to look at a few things. In the discounted spot, there was teacher decor on sale for 66%. In that section, there were flexible seating for children. Granted this was in the discounted area and we assumed that would be on sale as well. I would like to let it be know that I am not one to...
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Melanie Powersof US
Aug 07, 20232:26 am EDT
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The Rocklin, CA store manager, Jordan.
Hello my name is Melanie Powers. I was hired by a young lady named Jordan in November 2022. I only worked for 2 days before I decided I did not want to work for your company. There was no training no any direction from managerial status after hiring. I was yet to be distributed by wages after leaving to this date I still haven't been distributed them I did...
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LChavesof Roswelll, US
Aug 01, 20238:59 pm EDT
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Extremely rude associate
The incident occurred on August 1st, 2023 at 5:15 pm at the Hobby Lobby in Roswell, NM. I needed some scrapbook pages and kindly told your associate excuse me so my husband and I could get by to look at the scrapbooking pages. Without saying a word she pulled her cart to the side rudely. I apologized for the inconvenience. My husband and I looked at each...
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Llupoof clermont, US
Jul 29, 20232:56 pm EDT
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Votive candles
While I think Hobby Lobby is a fantastic store, their votive candles are terrible. I have tried to burn them and them and if I'm lucky they might burn for 20 - 30 minutes. Candles from other stores last for hours. Since I don't have my receipts so I can't return them. I have 8 that I tried burning and 19 I've not used. They were costly and while they smell great a huge disappointment.
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hubbylubbyof Wyoming, US
Jul 13, 202310:31 am EDT
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Batman tin sku 2023778
I ordered the pictured tin w/ batman & robin & they send me a logo box! I had to pay $9 return postage on a $10 item. I LOST $9 on that transaction. Then to get the box I wanted w/ superheroes, they ask me to pay an additonal $9 shipping. Talk about a RIPOFF! How about making it right for me! "Michael's" here I come! Forget about Hobby Lobby! They dont' treat customers well~~~~~~~
email me : [protected]@yahoo.com
Desired outcome: Ship me the box I want w/ superheroes & PAy return postage as this wass Hobby Lobby's error. Yout company should COMP. m e this box for ALL I went through. In fact, I spent almsot $200 at your new HL store in WB, PA.
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Mary C. Barron- Eppsof US
Jun 02, 20233:31 pm EDT
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Misadveritise of your products
Me and my husband came in the store to buy numbers for our porch. The sign said forty percent off. Got to the registered and it was something different. The manager did not honour it for us. I even showed her the picture I took to show them that I wasn't lying. Again she didn't not honour the percent off. I truly know she could have. Me as a woman, if I see...
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Xixof Mobile, US
May 20, 20237:17 pm EDT
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Silver rings / terrible service
I was treated so bad today by an employee in your Mobile, Alabama Hobby lobby store 7765 Airport Blvd Suite 401, Mobile Alabama #285. This employee Fermin loud talked me and embarrassed me in front of others customer's. Because an employee helped me found an item she told me it was on sale when I got to the register it was totally different. He called for the employee then said she didn't tell me that. Also he asked for you want it or not. I said not. But I purchased my other items. Fermin was, Nasty, Rude and disrespectful to me. I will not shop there in my future. Also I contacted Family and friends to make sure they want shop there too.
Desired outcome: This is the third instant,the employee ignore you, avoid helping. That's Poor customer service.
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markinarlintonof Arlington, US
May 03, 20237:43 pm EDT
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Coffee wounded warrior project
The local store manager at the Tulalip WA store thought this was a good idea... so I'm contacting you because everything must go through the coroprate office. We want to set up a small table to sell High Caliber Coffee, with sales going to support the Wounded Warrior Project. We are a WWP corporate sponsor. Alongside the coffee and WWP promotion, if desired it could be set up to promote Hobby Lobby credit cards, and we would offer a discount on the coffee for those who submitted applications. These are all promotional ideas, with the end goal of promoting and donating to the Wounded Warrior Project for those who severed with valour.
Thanks
Mark/Sheila
High Caliber Coffee
Seattle
[protected]
Desired outcome: a yes return response
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About Hobby Lobby Stores
Hobby Lobby is an industry leading retailer offering more than 70,000 arts, crafts, hobbies, home décor, holiday, and seasonal products.
How to file a complaint about Hobby Lobby Stores?
### How to File a Complaint Against Hobby Lobby Stores
1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Hobby Lobby Stores in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Hobby Lobby Stores. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Remember to follow these steps to effectively file a complaint against Hobby Lobby Stores on ComplaintsBoard.com.
Overview of Hobby Lobby Stores complaint handling
Hobby Lobby Stores reviews first appeared on Complaints Board on Nov 11, 2009.The latest review Mixed Experience with Hobby Lobby was posted on Mar 31, 2024.The latest complaint covert racial profiling/covert consumer racism was resolved on Sep 07, 2019. Hobby Lobby Stores has an average consumer rating of 1 stars from 272 reviews.Hobby Lobby Stores has resolved 20 complaints.
Ratings on other sites
Trustpilot
2.6
135 reviews
