The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 187 |
| Philadelphia, PA | 162 |
| Brooklyn, NY | 131 |
| New York City, NY | 89 |
| Newark, NJ | 34 |
| Baltimore, MD | 31 |
| Pittsburgh, PA | 27 |
| The Bronx, NY | 24 |
| Alexandria, VA | 21 |
| Jersey City, NJ | 21 |
| Arlington, VA | 20 |
| Fairfax, VA | 19 |
| Ashburn, VA | 17 |
| Richmond, VA | 17 |
| Queens, NY | 17 |
| Louisville, OH | 16 |
| Oklahoma City, OK | 14 |
| Staten Island, NY | 14 |
| Boston, MA | 14 |
| Buffalo, NY | 13 |
| Wilmington, DE | 13 |
| Birmingham, AL | 12 |
| Virginia Beach, VA | 12 |
| Norfolk, VA | 12 |
| Herndon, VA | 12 |
| Atlanta, GA | 11 |
| Plymouth Meeting, PA | 11 |
| Westville, NJ | 11 |
| New Castle, DE | 10 |
| Rochester, NY | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Jeffy John (@nfulefct34) reported @VerizonSupport Hi, what is the phone number for fios customer service?
- Isaac (@xiRodyz) reported
@Ask_Spectrum Ngl to ya i was in a middle of a game nd my wifi went out you have to fix your internet before i switch over to fios
- Edin (@Edin30710750) reported
@smilinkylen @Ask_Spectrum Yup down for me too again. Time to switch to Verizon fios
- Cindy Schultz (@MomMaven) reported
Anyone else with @verizonfios gig service having trouble streaming? No matter the platform everything keeps stopping to buffer. It’s been bad all weekend. Speedtest says 300 download but it’s not acting like it
- Georgi Radionov (@GeorgiRadionov) reported
Most likely or 100% everything electronic redesigned well and better than before is the goal after we set this WTC CODE AND FIND WHY DEMOLITION HAPPENED LIKE THAT !!!Verizon FiOS FULL NETWORK RE-DESIGNCrypto network also full redesign ...Blockchain exploration in dig. dom.
- Jay (@je11is824) reported
@verizonfios where is the internet? Service has been down for four days now in Princeton. Might be time to switch to @optimum!!
- Nelson 'SUPA' Zayas (@Supeyske) reported
So they switched from FiOS to Xfinity yesterday… using the Streaming app in my Roku. How the hell am I supposed to change channels though? Talkin bout we can use the Roku remote.. ain’t no damn numbers on that jawn!! Smh.
- Striving for Higher vibrations (@TyriquaBates) reported
@ummstrive I’ve @Verizon & @verizonfios & tbh I’m not impressed with them at all! My internet is alone is 200 a month & ong my service suck so bad it lag so bad. Customer service isn’t bad so to sum up my experience I’m looking for another carrier for internet! I’m not happy
- طارق (@tarik_kdiry) reported
@verizonfios @Verizon is it possible to get an emergency technician or something?
- Nikil (@nikilramanathan) reported
@verizonfios has the worst customer service on earth. I’m still being charged for an account that isn’t mine and they said the ticket number they gave me doesn’t exist. Be better.
- Cletus J. Maag III (@Cletusj) reported
@ATT so round 3 or 4 going back and forth with trying to get internet set up and providing proof of residency and now get told there is no order open. By far the worst customer service provided. Wish Fios was an option here in Fort Worth.
- Wesley the Guy (@vtnwesley) reported
@verizonfios Can we PLEASE come to more apartment buildings in the Verona, PA area? REAL tired of CC's ****.
- SH3LL0N (@ShellzWorld_Ent) reported fromBronx, New York
Complete outage of internet tv & cable in my house @verizonfios is anything being done to fix this in my area?
- edward mangini (@edmangini76) reported
@Lissaboo333 @Verizon The outage on the east coast was FiOS rather than telecom.
- Jared Cantor (@jaredcantor) reported
@MatthewCappucci In your line of work, I'd recommend FiOS and moving if you need to in order to access it. I always looked at internet service providers when looking where to live (or buy)
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